However, employees shared concerns about not having access to the right technologies and the blurring of boundaries between work and personal lives in a long-term remote work arrangement.
Surveying over 7,000 working professionals aged 18 years and above from the Asia Pacific & Japan (APJ) region (of which 1,027 were from India), the Remote Work Readiness (RWR) Index captured data on employees’ readiness for long-term remote work and their views on the factors important for its success.
The research also found that the most in-demand technology resources that employees want are productivity equipment or tools, remote access to internal company resources and cloud technology. Moreover, employees want employers to provide best practices training for remote working, and virtual learning and development sessions.
“As organisations come to terms with the new reality where a hybrid workplace will be the norm, factors conducive to productivity, in the long run, need to be considered. India, as one of the countries across the APJ region, has had experience with remote work and is displaying readiness for long term remote and digital teams,” said Indrajit Belgundi, Senior Director & General Manager, Client Solutions Group, Dell Technologies, India.
“For CIOs and their teams who displayed agility and speed in achieving or embarking upon digital transformation for their business earlier this year, it has become clear that the onus is on the organisation to enable employees with support available at every stage. This will be essential to establishing a productive and connected digital workforce,” he added.
The research highlighted the top technology challenges of employees in India as use of personal productivity equipment or tools for work (30%), stability of remote network, including internet bandwidth as well as access to internal company resources (28%), access to virtual collaboration and communication tools (25%).
The study revealed that the top three countries with the highest percentage of employees having worked remotely before were India (85%), Indonesia (75%) and Japan (72%). About 32% India employees are concerned about not having access to the right technology assets to be productive and 30% cited the blurring boundary between work and personal lives as the top concerns should remote work arrangements continue long-term. Surveyed employees also felt that employers could provide more collaborative technologies and resources for productivity to support them.
Nearly 65% India employees felt that their employer has done everything they could to provide them with the necessary technology resources to work remotely. Nine in 10 employees across all organisational sizes felt that their employer has provided them with the necessary technology resources to work remotely successfully. Large organisations (>1,000 employees) scoring the highest (97%) response. Additionally, more than half (57%) felt that their employer has done everything they could to provide them with the HR support needed to successfully work remotely.
In terms of technology resources, surveyed employees had faced the greatest challenge in accessing internal company resources once lockdown measures were implemented. They were also hindered by the instability of their remote network, including Internet bandwidth. Employees also had to contend with using personal productivity equipment or tools for work – this should be of particular concern for organisations given the IT security risks that it could pose. As a result, employees stated that they want employers to provide productivity equipment or tools (India 34%) and ensure that they have access to internal company resources (India 31%).
In India, the most important factor for remote working is fixed working hours and personal time (38%). This factor is particularly critical to those in small organisations with less than 100 employees (43%) while small to mid-sized organisations with 100 to 500 employees, rate productivity equipment/ tools (39%) as the top requirement.