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Companies adopt adaptable organisation models to deal with Covid-19 crisis: Deloitte survey


Bengaluru: Eight in 10 leaders say that the agility of their workforce to cope with and adapt to the new ways of working is the one thing that has surprised them the most during the pandemic, according to a new survey.

The Covid-19 outbreak has transformed the way organisations work and respond, and caused an adoption of new practices in a matter of days to respond to the crisis situation. Companies have adopted adaptable organisation models to deal with the situation, finds the report ‘Adaptable Organisation: The New Normal’ by Deloitte.

Adaptable organisations are able to respond to disruption much faster than others. Businesses now have an added urgency to be adaptable because they have realised disruption can hit from anywhere, not just be technology-led, said Nitin Razdan, partner, Deloitte India. The crisis has caused organisations to devote resources to creating cross-functional teams, speeding up decision-making, and looking outside the ecosystem for partnerships, Razdan added.

The adaptable organisation is expected to be the new normal, and given the unexpected disruptions in the economy, only organisations that can respond to such disruptions with agility are likely to grow and thrive, finds the survey, which is based on findings from Deloitte’s ‘Future of Work’ survey as well as additional group discussions with 200-odd CHROs and CXOs across sectors.

Organisations that revert to using traditional approaches could face challenges in operating, competing, and collaborating successfully in an ecosystem that is moving ahead in terms of agility, Razdan told ET.

The report finds that 60% leaders felt that teams were quickly able to re-organise based on outcomes and priorities, and 72% CXOs believe that the team lead’s role is the most important in ensuring the well-being of the workforce in the new way of working. Six in 10 CXOs said that collaboration has significantly increased during the lockdown, and moving to agile organisation and driving productivity in virtual working are the top two priorities of leaders while managing the crisis situation.

To enhance and sustain their adaptability, the report says organisations must create mission-focused multidisciplinary teams to drive proactive business response and innovation, empower teams to decide and drive actions/results, define key leadership attributes for resilience and inclusion, and encourage employees across levels to demonstrate these leadership attributes. Organisations must also identify critical role holders and high-potential employees across the organisation, and train them on resilient and inclusive leadership skills.

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