Water Damage Restoration Dos and Don’ts


Just like in a fire, water damage can be a traumatic experience that can seriously affect a family’s quality of life. As most people have no idea where to start the water damage restoration process and due to lack of experience and know-how, it is always recommended to rely on the services of ‘a water damage restoration company. Restoring a house yourself is not recommended unless you have extensive experience in this particular area. If you haven’t been properly trained, you run the risk of further damaging your home, potentially reducing its value, and even posing health risks to your family members. Cleaning a home after water damage is a particularly complex task and the professionals, in addition to helping you restore your home, also have in-depth knowledge of how to use special chemicals such as disinfectants. to prevent or eliminate mold. Experts of water damage restoration companies offer different types of services to reduce damage including water extraction, sewage cleaning, structure drying, disinfection, sanitation, etc. .

There are, however, things you can do to help the cleaning process before the sanitation specialists arrive at your home. First, remove all your personal effects (those that were not damaged by fire or water damage) from the scene of the disaster. The longer the period of exposure of the elements to water, the greater the damage. Removing these items from the disaster site will facilitate air circulation and speed up the drying process. Remember that mold only takes 24 to 48 hours to grow. Therefore, your “window of opportunity” to recover your belongings will not stay open for long. Here are some examples of dos and don’ts to help with the restore process:

To do :

  • Find a temporary place to house your family;
  • Contact your contractor or insurance company for instructions on the best methods to protect your property and take an inventory;
  • Turn off the main source of electrical power before entering your home. If the electricity works, you run the risk of receiving an electric shock or even being electrocuted;
  • Find out if the water that has entered your home is from a clean or contaminated water source and notify the restoration specialist.
  • Remove as much excess water as possible with the necessary tools (mops, rags);
  • Wipe off excess water from furniture or appliances after removing lamps and tableware;
  • If possible, use fans, air conditioners or dehumidifiers to circulate the air and speed up the drying process;
  • Remove damp rugs and carpets and place them in another place where they can be cleaned and dried;
  • Remove works and art objects and place them in a safe and dry place;
  • Remove carpets that have suffered water damage and wash them thoroughly with clean water and detergent before hanging them to dry;
  • Using a video camera, photograph and film in detail the damage caused to your property;
  • Keep all receipts for your losses. They may be required for insurance reimbursement.

Not to do :

  • Leave wet clothes lying around; dry them as soon as possible;
  • Leave magazines, books or other items printed in color on a damp carpet or floor;
  • Use a vacuum cleaner to remove water from wet surfaces;
  • Use televisions and appliances while you are on a carpet or a damp surface, especially on damp concrete;
  • Use any electrical device or wet device;
  • Turn on lights or electrical appliances plugged into a damp wall or ceiling;
  • Use an ordinary household cleaner when removing excess water from the floor (use an industrial wet or dry vacuum cleaner instead);
  • Use electrical devices when you are on a carpet or wet floor (even if you are wearing rubber boots);
  • Enter rooms that still have stagnant water if the electricity is still working (always make sure to turn off the main electrical switch);
  • Lift the glued carpet without the help of a professional;
  • Waiting too long before cleaning up a water damage (waiting too long before acting can lead to the growth of molds and other micro-organisms);
  • Attempt to restore your property yourself after a flood. Some tasks are too complex and must be performed by certified professionals.


You should never enter your home immediately after a flood, as this can damage your home further and cause unnecessary danger to you and your family. It is also dangerous for you to attempt water damage, as it requires professional equipment that most homeowners do not have access to and expertise that only a specialized water sanitation professional. possesses. You should also avoid handling anything in or around your home after a fire. Any operation or activity not authorized by the insurance company could negatively influence your claim if the insurer is unable to examine the original condition of the premises.

Water damage restoration is something you should always leave with a professional restoration company like pinnaclerestorationinc because they have the right tools, expertise and experience to handle any task. For more information on what to do and what not to do after a flood, it may be helpful to contact a professional restoration company.

It is extremely important that you contact your home insurance agent directly after a flood or major water damage, as time is of the essence when it comes to water damage. Additionally, mold can begin to grow within 24 hours of a flood, so it is essential to begin the water restoration process as soon as possible. It is always best to contact a professional restoration company that knows your insurance company; companies that have worked together in the past are more likely to come to a reasonable settlement which should lower your costs considerably. It also allows you to make sure that the company you hire employs reputable contractors who use reliable business practices and will do whatever they can to meet your specific needs. Never ignore the insurance company.

Insurance companies all have their guidelines when it comes to claims. To better facilitate your complaint, learn about the steps to take before undertaking any type of restoration. Some insurance companies may require proof of the extent of damage or require receipts for costs for temporary and permanent repairs.




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