To reach the masses, voice calls play an important role in assorted sectors including business, e-commerce, education, medication, politics, etc. We can say that voice is one of the most effective ways of communication irrespective of industry. And the best way to reach a large number of people through voice is none other than voice broadcasting.
The method of sending a pre-recorded voice messages to a large number of people is known as voice broadcasting. The method allows organizations or individuals to reach the masses in minutes via a pre-recorded message without the need to manually dial each number.
When sending pre-recorded messages or information, the quality of voice matters a lot. The voice should be clear and easy to understand so that the message reaches everyone without missing any information.
A number of businesses these days use voice and SMS broadcasting to approach a large number of customers at the same time or to announce a product, service, or any other update to the customers. With the use of broadcasting solutions like voice and SMS broadcasting software, the process of sending messages can be automated with improved and secure communication.
The broadcasting solution is beneficial for both small businesses and big enterprises as it helps them to reach a large audience efficiently and effectively in no time. The solution is quite easy to use and can be integrated easily with existing business operations.
Features of Voice Broadcasting Solution
- Text to Speech: With the text to speech feature, the users can write the message that they want to convey to their customers, and the system will speak out the text as a voice message.
- Pre-Recorded Prompts: Users can upload pre-recorded prompts and play them to their customers.
- Select Key Option: The solution can also be used to send a personalized message and prompts to customers by allowing them to press a key to show their interest.
- Call Tracking & Recording: The software allows comprehensive tracking of calls from a single platform.
- Import Contacts: The software can be integrated with CRM to import the contact list. Using this list, businesses can communicate quickly and effectively with their customers.
- Campaign Management: With a voice broadcasting solution, users can schedule the campaign for a specific date and time and the system will automatically send the campaign on time.
- Campaign Reschedule: Users can even resend their voice campaign to the contacts that didn’t respond, failed, busy, or any other reason.
- Analytics & Reports: The software also facilitates real-time analytics and reporting which help businesses in tracking their campaign performance and make important decisions for improved results.
- High Speed: The solution facilitates a large number of concurrent calls at once, thus allowing businesses to reach a large number of people in no time.
- Scalability: The voice broadcasting software can be scaled as per the business requirements which make it a highly suitable solution for all sizes of businesses.
Benefits of Voice Broadcasting Solution
Voice broadcasting solution is a great tool to send pre-recorded messages, alerts, notifications, updates, or any other important information to a large number of people at once. The solution can be integrated with the IVR system to gather customer feedback and record their responses. Some of the key benefits that this solution offers include:
- Personalized Message: The broadcasting solution allows businesses to send personalized messages to their customers. Customers who are located in distant corners of the world can be targeted easily via voice broadcasting as it gives the flexibility to personalize the message in a different language that is easy to understand by targeted audiences.
- Reach Wider Audience: The software allows businesses to reach a wider audience quickly and effectively without making huge investments or effort.
- Effective Campaign Management: With a voice broadcasting solution each and every campaign can be tracked easily in real-time. This further allows effective management of the campaign as the users can make changes or improvements in the campaign as per the requirement.
- Message Uniformity: When performed manually, the consistency and authenticity of the original message may get tampered which may result in a lack of transparency in the process. However, with a voice broadcasting solution, the consistency of the message can be maintained easily from starting till the final transmission of the message.
- Cost-Effective: Usually it takes a lot of investment and effort to run a campaign successfully. However, with voice broadcasting, businesses can save huge on expenses like the setup cost, phone lines, allocating dedicated resources, and more.
- Spreading Awareness: The solution can also be utilized by the government and other agencies to spread awareness about some emergency or any other important announcement.
To conclude, it would be correct to say that voice broadcasting software is an exceptional way to reach wider audiences in minutes and convey a message to them without the need to put in a lot of time and resources.