Philippines boasts of a large BPO industry. It’s a large contributor to the economy of the country in the past decade. The BPO industry generates billions of dollars in revenue and creates hundreds of thousands of jobs for Filipinos.
Philippines was declared the world’s BPO capital in 2010. Recently, in a survey by Tholons, Manila stood second in the list of Top 100 Outsourcing Destinations. The industry attracts both new college graduates and mid-level career executives. If you’re looking to start a career in a BPO, don’t second- guess yourself. Here are the top benefits of working in a BPO.
Job stability and financial security
Rapid changes in customer behavior and technology are uprooting in many industries. The BPO industry, on the other hand, is expanding and the pioneers of BPO are growing stronger. For product and consumer brands, customer experience has become a selling point. Thus, brands’ focus on customer service has increased. New BPO players are emerging in the industry. If you
work in the BPO industry, you can enjoy job security and financial security.
Good Career Growth Opportunities
From leadership, technical, to workforce management, career growth
opportunities are abundant in BPO companies. It is in your hands to decide your
career path where you want to grow.
From leadership to technical support engineers, BPO companies offer abundant roles and opportunities. The course of a career is completely in the hands of BPO professionals.
As a company grows, agents and other professionals are trained in new skills to prepare them for senior roles. While other fresh candidates are hired to replace them. This means BPO professionals grow as their company grows. Learning a new set of skills will help boost your
credentials and improve your chance of promotions.
Access to learning
BPO professionals get several opportunities for learning through training. Communication and soft skills, and customer service training are a major part of training imparted to agents. As new scenarios develop, BPO offers mentorship and online classes for agents to develop product knowledge, leadership, and other skills.
As a BPO professional moves up in their career, they get to interact with clients. These clients are business leaders from multinational companies. Working with them, you will be exposed to leadership, business etiquette, and corporate culture. This experience is helpful to get into a leadership role.
Competitive compensation and benefits
At entry-level roles, compensation is comparatively less than other industries. However, as you progress in a BPO career, the compensation increases significantly more than other industries. On top of monthly compensation, BPO professionals also receive health insurance, free meals, performance-based bonus, and regular appraisals, which makes working in a BPO highly desirable.
Market dynamics are constantly changing and expanding under the influence of technology and customer behavior. It’s more important today than ever to secure a job for a bright future. Working in the BPO industry will ensure that you have a stable job. Stable and dynamic, the BPO industry is one of the best industries to build a career.