VoIP is the ultimate contemporary business solution for your communication-related problems. Especially if your work involves giving lots of Customer support, with VoIP, you can make calls from your PC or Laptop to anyone having a phone number at minimum costs. You don’t need to get to the desk phone and dial the number. A few simple taps, and you can place your call. Amazing!
Let’s have a look at how VoIP is different from conventional telephony.
VoIP is short for ‘Voice over IP’ where IP is your standard Internet. It’s a broader term for all the software and necessary protocols that we use to route calls. Basically, VoIP works on the principle of converting, Audio, and Video signals into small packets called digitization. Then they are given unique tags bearing the receiver’s IP address to make sure that they reach their exact end. The digitization allows these signals to move from the sender’s router to a series of other routers and ultimately reach the destination. All this process of transferring packets may seem very complicated, but it just happens in a blink!
SIP stands for ‘Session Initiation Protocol.’ A SIP Trunk is the call router – responsible for routing the calls. Not only routing, but it also initiates, maintains, and terminates the calls. It is the crux of all VoIP systems linking your business phone to the ordinary phone lines. It imparts some of the great qualities to VoIP services.
There are no extra or hidden charges to route calls, and the call costs are 70% less than the traditional phone systems.
It allows you to manage thousands of calls at the same time by providing your exchange.
It increases the call capacity and the number of calls that you can take at any one time.
Disaster management is a remarkable SIP feature that allows all your data to be secure in times of disaster or climatic changes.
Xinix VoIP offers one of the best Disaster Management systems, which has devised a complete plan to recover any data loss if it occurs. This VoIP Provider is particularly concerned to rule out the chances of stoppage or any downtown in the communication system because it may affect the business on both fronts, financially and reputedly!
Xinix’s Disaster management system first routes the calls to the backup IP address and then divert them to local telephone lines. In this way, any delay or cancellation of the calls is avoided effectively.
Private Branch Exchange
It is commonly known as PBX or IP PBX. PBX is any telephone exchange for your company; however, IP PBX is the one that we manage through your Internet. The SIP trunks are responsible for routing the calls to one point, which is the PBX. After landing at PBX, the calls transfer to different lines and numbers where representatives answer them. The PBX was once considered an air castle for small businesses, but now this fantasy is at your disposal.
Have a look at how PBX can benefit you
- Call Waiting
- Call Forwarding
- Call Queuing
- Voice Recording
- Number management
- Call History
All of these features do not require a single extra penny. Your SIP Provider will give you a complete package having all these benefits.
So much room for the flexible working of CRMs!
VoIP is giving space to Customer Relationship Management tools to integrate with the services. Some of the CRMs are Microsoft, Bullhorn, and Zendesk, etc. A very few companies like Xinix apart from the CRM software are also providing collaboration with devices like Alcatel, Huawei, Panasonic, OBi, and others.
Previously cited are all the technical benefits of VoIP. On the other hand, there are some non-technical perks like providing you remote access to your desk phone from anywhere in the world. Hence, it gives you a system that is totally under your command!
SIP phones are software-based telephone systems. SIP is a collection of protocols that are essential for the initiation, maintenance and termination of calls. These protocols, however, are more commonly termed as VoIP and so the phone system is called VoIP phone or IP telephony.
Advantages of SIP phones
- The VoIP phones allow the call to save costs up to 70%.
- These phones allow you to add or remove as many lines as you need depending on the bandwidth of your internet connection.
- Most of the SIP-based systems offer you a softphone on your computer or laptop, which is a simple application that functions as your office phone.