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Amazon Prime Return Policy: Everything to know for Prime Day 2020


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Amazon Prime Day Updated Return Policy 4x3

Amazon; iStock; Gilbert Espinoza/Business Insider

  • Amazon Prime Day 2020 is taking place from October 13 to 14, and it’s one of the best times of the year to score deals across home, tech, fashion, and more.
  • If any of your purchases don’t work out, Amazon offers a 30-day return policy for most items.
  • This year’s Prime Day falls within the holiday shopping season, with the return window extended until January 31, 2021.
  • To help guide your purchase decisions during this year’s event, you can find an overview of Amazon Prime’s return policy and answers to common questions below.
  • Sign up for Insider Reviews’ weekly newsletter for more buying advice and great deals.

Amazon’s annual Prime Day shopping event is taking place from October 13 to 14, and there’s no better time for Prime members to stock up on household essentials or a new tech device. It’s also a great time to score deals on outdoor gear, your favorite beauty and grooming products, and fashion for the entire family. 

But what if that Kindle or cashmere sweater doesn’t work out like you planned? While some products vary based on the category and return reason, most new and unused items can be returned to Amazon within 30 days. However, this year’s event takes place during the holiday shopping period, meaning you’ll actually have until January 31, 2021 to make your returns. 

You can find Amazon’s full return policy here, as well as information about return shipping fees, policies for different categories, and other answers to common questions below. 

Typically, most items purchased with an Amazon Prime account have a 30-day return window. However, most items purchased between October 1 and December 31 fall within the holiday 2020 shopping season and can be returned up until January 31, 2021.

Most items delivered within the US qualify for free returns. To confirm that an item qualifies, you can look to see if it has “Free returns” listed next to the price. There are a few exceptions for things like items that weigh more than 50 pounds, fashion items purchased from The Drop, and products bought through third-party sellers. 

To start a return, visit the “Your Orders” page under your account. From there, select “Return or Replace items,” choose your return method, print the label, and package for shipping. You can also choose the Label-Free, Box Free option and bring your unwrapped item to a dropoff location with a provided QR code. 

Unless they arrive damaged or defective, certain items cannot be returned. Some of these include groceries, customized or personalized products, gift cards, downloadable software, and subscription services after they’ve been accessed. You can find out if an item is non-returnable under the “Your Orders” page. 

You should expect it to take around 2-3 weeks total to receive your refund, including the time it takes to ship, receive, and process the return. Most refunds are fully refunded within 7 days of receiving your item, but you can read more about estimated return times here.

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